As the COVID-19 pandemic impacts every aspect of our lives, Towers Realty Group remains committed to the safety of our residents, applicants, team members, and communities. While our office doors remain closed to the public, our entire team has returned to work and is here to serve you.

Below you will find information about how we are dealing with the situation, plus resources for residents, condo owners, and commercial tenants.



Effective end of day on Monday, March 16, 2020 our main office and all satellite offices will be closed to the public until further notice.

We have taken steps to reduce our workforce at our offices through implementation of work from home policies. Our staff will continue to provide all necessary management services to all Towers properties during and remain available to you by phone or email, including our 24-hour emergency line, just as before.

Please note, in-person debit and cash payments are not being accepted at this time. Please click here for details on how to make payments.

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The COVID-19 pandemic has proved to be a challenging time for us all. Through all this, we recognize that there will still be some people who need to find a place to live. We’ve taken a number of steps to protect the health and safety of our staff, residents, and people looking for an apartment.

What Towers Realty Group is doing:

Virtual 3D Tours

We have 3D suite tours available for most of our properties on our website. These 3D tours can give prospective residents a sense of the suite layout, finishes used, and even allows viewers to take measurements.

Virtual Showings

If a 3D suite tour is not available for a specific suite type, our Leasing Agent and Caretakers can schedule a virtual viewing through Skype, FaceTime, or similar service; or can send photos of the available units by email.

Online Application Process

Prospective residents can apply safely and securely on our website from the comfort of their homes.

Electronic Lease Signings

All leases can now be signed electronically. All you’ll need is a valid email address to complete the process.

Discounts and Move In Bonuses

As part of our Spring Suite Sale, we have discounted rents on a variety of available units, and applied a first month free move in bonus at nearly every property we manage.

Open Houses

All open houses have been postponed, to be re-scheduled at a later date.

A current listing of all available apartments can be found at

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Condo fee and rent payments currently set up for automatic withdrawal will continue as scheduled. Anyone not set up on automatic withdrawal wishing to make a payment is asked to please do so using one of the following methods:

  • Towers Resident or Condo Owner Portal
  • Online banking
  • Mailing cheques or money orders to our office
  • Dropping payments in the drop box located outside our main office.

In-person debit and cash payments are not available at this time.

Please note, it is still the responsibility of every resident to pay their rent in full and on time. We recognize that during these unprecedented times there will be some people who may be unable to do so. We ask any residents who will not be able to pay their rent on time as a result of the current COVID-19 pandemic (due to lay off, reduction of work hours, mandatory quarantine, etc.) to please contact your Property Manager directly, or email us at to discuss options available to you in this time.

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Wondering how to make online payments use the Towers Realty Group Online Portal?

Apartment Residents: click here to download the instructions.

Condo Owners: click here to download the instructions.

You can access the portals at

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Are you transitioning to working or managing staff from home?

Nearly every member of our community has had their regular schedules up-ended with big changes to how we balance our work, school, and home lives. Our team at Towers is going through this transition too, and we recently developed two classes for our staff as part of our professional development program.

The courses were very helpful to our team, but we realize our entire community is facing similar challenges so we’ve decided to sponsor the course for anyone in our broader tenant community who would like to attend.  If either course (or both!) is interesting to you, just use coupon code TowersCares at checkout to attend for free. No payment information needs to be entered to register.

To help those in our community who are most impacted at this time, Towers will also be making a donation to local food banks for each attendee that signs up.

About the Classes:

Presented in a Learn-At-Lunch format via live online video-conference, each crash course is packed with actionable tips on how to survive and thrive while working and/or managing from home, even with partners, kids, and other distractions around.

Both sessions are taught by Kimberly Cabot, a faculty at the prestigious Haas School of Business, University of California, Berkeley. As a serial entrepreneur in the Silicon Valley, Kimberly has worked remotely, taught remotely, and managed remote teams for years, while balancing a busy family life. She’ll distill the best, time-tested advice you can put into action right away.

Thursday, April 16, 12:00pm (CST)


More info.


Friday April 17, 12:00pm (CST)


More info.


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Keep an eye out for Towers Realty Group’s Resident newsletter for continual updates on the COVID-19 pandemic and for helpful resources and information.

Not receiving the newsletter? Sign up here.

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The Government of Canada has recently announced a number of measures to support individuals and business in this difficult time. For information on available resources, visit the Government of Canada’s COVID-19 website here:…/departm…/economic-response-plan.html

Increasing the Canada Child Benefit

The Government will be providing an extra $300 per child through the Canada Child Benefit (CCB) for 2019-20. This will mean approximately $550 more for the average family. This benefit will be delivered as part of the scheduled CCB payment in May. Those who already receive the Canada Child Benefit do not need to re-apply.

Special Goods and Services Tax credit payment

The Government are providing a one-time special payment by early May through the Good and Services Tax Credit for low- and modest-income families. The average additional benefit will be close to $400 for single individuals and close to $600 for couples. There is no need to apply for this payment. If you are eligible, you will get it automatically.

Extra time to file income tax returns

The Government are deferring the filing due date for the 2019 tax returns of individuals. For individuals (other than trusts), the return filing due date will be deferred until June 1, 2020. They will also allow any new income tax balances due, or installments, to be deferred until after August 31, 2020 without incurring interest or penalties.

Support for people who are sick, quarantined, or in directed self-isolation – The new Canada Emergency Response Benefit (CERB).

The CERB supports Canadians by providing financial support to employed and self-employed Canadians who are directly affected by COVID-19.

It provides a payment of $2,000 for a 4-week period (the same as $500 a week) for up to 16 weeks.

After you apply (if eligible), you should get your payment in 3 business days if you signed up for direct deposit. If you haven’t, you should get it in about 10 business days.

What is the Canada Emergency Response Benefit?

If you have stopped working because of COVID-19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support.

Please read these questions and answers for more details.

What are the eligibility criteria for the Canada Emergency Response Benefit?

To be eligible to receive the Canada Emergency Response Benefit (CERB) from Service Canada, the following must apply:

  • You must reside in Canada
  • You are 15 years of age or older at the time of application
  • You have stopped or will stop working for reasons related to COVID-19, or because you are unable to work due to illness, or because you lost your employment for other reasons beyond your control; and
    • If you are submitting for the first time, that you have stopped or will stop working for reasons related to COVID-19 for at least 14 consecutive days within the 4 week benefit period
    • If you are filing for a subsequent period and did not return to work since your previous claim, you did not receive any employment or self employment income since collecting the benefit and do not expect to receive any employment or self employment income within the 4 week benefit period
    • If you are filing for a subsequent period after having returned to work between periods, that you have stopped or will stop working for reasons related to COVID-19 for at least 14 consecutive days within the 4 week benefit period
  • You have not quit your job voluntarily
  • You are not receiving nor have you applied for the CERB from the Canada Revenue Agency
  • You are not receiving Employment Insurance benefits for the same benefit period
  • You have earned a minimum of $5,000 in income within the last 12 months or in the 2019 calendar year from either:
    • Employment income
    • Self-employment income

If you believe you qualify for the Canada Emergency Response Benefit, visit:

For information related to COVID-19, please visit:

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