COVID-19 INFORMATION FOR RESIDENTS AND APPLICANTS

As the COVID-19 pandemic impacts every aspect of our lives, Towers Realty Group remains committed to the safety of our residents, applicants, team members, and communities. While our office doors remain closed to the public, our entire team continues to work either on site or remotely and is here to serve you.

Below you will find information about how we are dealing with the situation, plus resources for residents, condo owners, and commercial tenants.


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Winnipeg Regional Health Authority: CRITICAL

Effective 12:01 a.m. on Monday November 2

  • Extensive community transmission of COVID-19 is occurring and is not contained.
  • There are widespread outbreaks and new clusters that cannot be controlled through testing and contact tracing.
  • The virus is being transmitted at levels that public health and the health system deem concerning or critical

 

Individuals in the Winnipeg Metropolitan Region must:

  • Wear a mask in all indoor public places, this includes hallways, gyms (even while exercising) and elevators in residential buildings.
  • Designate one household member to do grocery shopping, and limit outings.
  • Stay home as much as possible, limit all unnecessary activity outside of your household, and limit unnecessary guests to your home.
  • Practice social distancing, hand washing/sanitizing and cough etiquette.
  • Follow public health guidance on travel and self-isolation.
  • Stay home when sick, seek testing when exhibiting symptoms of COVID-19 and self-isolate until results are received; follow the advice of shared health.
  • Vulnerable people, such as seniors, are encouraged to exercise additional caution.

Previous provisions in place for all other sectors in this region remain in place. Further direction or additional restrictions may put in place by public health at any time.

 IF YOU HAVE TESTED POSITIVE FOR COVID-19 AND HAVE BEEN ASKED TO SELF ISOLATE, PLEASE INFORM YOUR CARETAKER, SITE MANAGER OR PROPERTY MANAGER; OR EMAIL INFO@TOWERSREALTY.CA


OFFICE CLOSURE

Effective end of day on Monday, March 16, 2020 our main office and all satellite offices were closed to the public until further notice.

While our offices remain closed to the public, our staff are back at work and will continue to provide all necessary management services to all Towers properties during and remain available to you by phone or email, including our 24-hour emergency line, just as before.

Please note, in-person debit and cash payments are not being accepted at this time. Please click here for details on how to make payments.

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FINDING AN APARTMENT

The COVID-19 pandemic has proved to be a challenging time for us all. Through all this, we recognize that there will still be some people who need to find a place to live. We’ve taken a number of steps to protect the health and safety of our staff, residents, and people looking for an apartment.

What Towers Realty Group is doing:

Virtual 3D Tours

We have 3D suite tours available for most of our properties on our website. These 3D tours can give prospective residents a sense of the suite layout, finishes used, and even allows viewers to take measurements.

Virtual Showings

If a 3D suite tour is not available for a specific suite type, our Leasing Agent and Caretakers can schedule a virtual viewing through Skype, FaceTime, or similar service; or can send photos of the available units by email.

Private Contactless Showings

Private contactless showings are also now available at all towers properties.

Online Application Process

Prospective residents can apply safely and securely on our website from the comfort of their homes.

Electronic Lease Signings

All leases can now be signed electronically. All you’ll need is a valid email address to complete the process.

Open Houses

All open houses have been canceled, however private contactless showings are now available at all Towers properties on request.

A current listing of all available apartments can be found at www.towersrealty.ca/available-apartments.

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MAKING PAYMENTS

Condo fee and rent payments currently set up for automatic withdrawal will continue as scheduled. Anyone not set up on automatic withdrawal wishing to make a payment is asked to please do so using one of the following methods:

  • Towers Resident or Condo Owner Portal
  • Online banking
  • Mailing cheques or money orders to our office
  • Dropping payments in the drop box located outside our main office.

In-person debit and cash payments are not available at this time.

Please note, it is still the responsibility of every resident to pay their rent in full and on time. We recognize that during these unprecedented times there will be some people who may be unable to do so. We ask any residents who will not be able to pay their rent on time as a result of the current COVID-19 pandemic (due to lay off, reduction of work hours, mandatory quarantine, etc.) to please contact your Property Manager directly, or email us at info@towersrealty.ca to discuss options available to you in this time.

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USING THE PORTALS

Wondering how to make online payments use the Towers Realty Group Online Portal?

Apartment Residents: click here to download the instructions.

Condo Owners: click here to download the instructions.

You can access the portals at www.towersrealty.ca/portals.

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STAY UPDATED – RESIDENT NEWSLETTER SIGN-UP

Keep an eye out for Towers Realty Group’s Resident newsletter for continual updates on the COVID-19 pandemic and for helpful resources and information.

Not receiving the newsletter? Sign up here.

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AVAILABLE RESOURCES

The Government of Canada has recently announced a number of measures to support individuals and business in this difficult time. For information on available resources, visit the Government of Canada’s COVID-19 website here:

https://www.canada.ca/…/departm…/economic-response-plan.html

For information related to COVID-19, please visit:

www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

www.gov.mb.ca/covid19/

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