Last week, Towers Realty Group held its annual Caretaker Appreciation Banquet and presented awards to caretakers in recognition of outstanding achievement.
Towers Caretakers are dedicated to residents and building owners. They are driven to provide excellence in customer service, maintenance, leasing, and administration — functions that all contribute to the success of a building and make a Towers Apartment one people want to call home.
This year, Towers recognized Caretakers in three separate categories: major renovation, customer service excellence, and special recognition.
A major building renovation creates special challenges for residents. Caretakers often work closely with residents to minimize disturbances during a renovation, sometimes having to move residents to a new suite while work is done on theirs. A major renovation can create a lot of noise for residents, and an understanding caretaker who engages in open communication can go a long way to maintaining a good relationship with residents. On top of that, increased move-outs and move-ins and the administrative work that goes along with that will adds to the challenges a Caretaker will face.
This year’s winners are Cheryl and Brandon Wilson of Hillsboro House.
Customer Service Excellence:
This award is meant to recognize Caretakers who regularly go above and beyond in their commitment to customer service. A focus on customer service means creating a community where all residents feel welcome, whether that’s working together to plan social activities, decorating for the holidays, or giving Halloween treats to residents.
This year’s winners are Colleen Houston and Kirk Donald of The Hedges.
Towers always wants to recognizes Caretakers who make going above and beyond part of their day to day. These Caretakers pay special attention to the grounds/building exterior and building cleanliness and general maintenance, excel at leasing, are keen administrators, and build positive relationships with their residents.
This year’s winners are:
Carl Neumann and Adam Reynolds of The Ritz Apartments
Lina Silva and Diego Verdaguer Sandoval of Carillon Towers
Sandra Stadnyk of Victoria Woods
Alfredo and Maria Penner of Markham Place (2295 Markham)
Al Turner of Linlee Apartments
Bea and Jake Letkeman of Harwood House
Wendy and Ernie Roels of Governor’s Gate
Colleen and Bert Funk of 21 Mayfair Place
Congratulations to all Caretakers recognized, and thanks for your great work! If you want to see your Caretaker awarded, get in touch and let us know how they’re doing.